Gaya APA
Fandy Tjiptono,, Anastasia Diana. (2003).
Total quality management (Ed.2, Cet.1).
Yogyakarta:
Andi offset.
Gaya Chicago
Fandy Tjiptono,, Anastasia Diana.
Total quality management.
Ed.2, Cet.1
Yogyakarta:
Andi offset,
2003.
Text.
Gaya MLA
Fandy Tjiptono,, Anastasia Diana.
Total quality management.
Ed.2, Cet.1
Yogyakarta:
Andi offset,
2003.
Text.
Gaya Turabian
Fandy Tjiptono,, Anastasia Diana.
Total quality management.
Ed.2, Cet.1
Yogyakarta:
Andi offset,
2003.
Print.